Returns & Exchanges

At Xenons Online, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn fashion items with original tags attached. Simply follow our easy process below to initiate your return for a full refund or store credit.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all labels and tags are intact to qualify for a successful return.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and securely attach it to the outside of your package.

• 4.
  Drop Off & Refund

  Drop your package at any authorized courier location; once received and inspected, we will process your refund within 5-7 business days.